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Help and Support Information

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Minimum Requirements:
  • P4 or equivilent processor with 512 mb Memory. HDD with enough space to allow for growth of datafile
  • Monitor and graphics capability of 1280 X 1024 (can run lesser but scrolling may be required)
  • Windows XP with Service Pack 2. The database may run on Vista, but it has not been tested on Vista at this stage.
  • MS Access 2007 runtime (free download from Microsoft)
  • MS Outlook (only for email function)
  • While not necessary to run the Better Working Database, it is stongly advised that you backup the datafile on a daily/weekly/monthly basis.
Default Location of Datafiles

Datafiles are located in the program installation folder ( C:\BetterWorking). This location should not be changed.

We do not at this stage support running the database across a network. We also do not support multi user access. A multi user version may be released at a later date. No support will be provided for users attempting to use the database in this way.

Installation

1. If you do not have Microsoft Access 2007 on your computer download and install the Access Runtime file from the link on the downloads section. If you already have Access 2007 then you can ignore this step. (Note, we do not recommend running different versions of Access on the same computer)

2. Download the install file(betterworking.msi) from the downloads section and run.

3. You can ignore the demand for a registration key and use as a trial for 30 days after which the software will stop working.

4. If you have a registration key (obtained from us after paying for the software), you can enter this in time activate the software.

Uninstallation

Should you wish to remove the database, you should uninstall using add/remove programs from Windows Control Panel. Please note that if you intend reinstalling and using existing data, you will need to backup the betterworking_be file. Uninstalling from add/remove programs will otherwise delete your datafile. We will not provide support under these circumstances unless you have a previously backed up file.

Issues
Known Issues

Multiple versions

Currently there is an issue with the BetterWorking database (and it would appear other access based database products) where if an older version of MS Access is installed (2003 or below) the database may not start. Users should ensure that the database either runs from Access 2007 or the supplied access runtime engine. previous versions of MS Access may require uninstalling. This is NOT an issue as such with the actual database, but rather an issue with all databases created with Access. If you, like the vast majority of people, do not have multiple versions of access on your computer, you can safely ignore this issue.

Security Warnings

Microsoft takes security very seriously. You will note that when you forst open the Better Working package, you will be warned that the database is not "Trusted". To work around these warnings, we have included a small program in the c:\BetterWorking folder called "Addpath". This program is not made by Better Working and as soon as we track down the author we will give him credit as it seems to do the job nicely. Just run the Addpath program and it will enter the BetterWorking folder into Microsoft's Trusted locations list on your computer. You will no longer receive warnings about the database not being trusted.

Email Form as PDF problem

Users will need to have Microsoft Outlook (not outlook express) installed to take advantage of this function. In additions, user will need to have installed the Office 2007 save as PDF add in . After this has been installed, restart your database. While this is not a "problem" as such, other options are being explored for those users who are not able to install MS Outlook.

 



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